Refund Policy | Apsara Gold Label

Refund Policy

Last Updated: April 5, 2026

1. Perishable Goods

Due to the nature of our products—specifically our retail jasmine rice and wholesale coffee beans—we cannot accept returns on food items for food safety and hygiene reasons.

2. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

Claims Process: To start a claim for a damaged bag of rice or coffee shipment, please send a photo of the damaged packaging and the product to our support team within 7 days of delivery.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at the address below.

4. Refunds

We will notify you once we’ve received and inspected your claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

5. Wholesale Coffee Orders

Wholesale coffee pallet orders are subject to separate terms discussed during the invoicing process. Any issues regarding bulk freight must be noted on the Bill of Lading at the time of delivery.